FAQ

1. How long does it take to receive my order?

Our ready-to-ship items will be shipped within 2-3 business days. For custom-made products, please allow 3-5 business days for shipping.

2. What shipping options do you offer?

We offer 3 shipping options:

  • Canadian Lettermail: For items under 100g, we offer free shipping. This method is untracked and can take 2-10 business days for delivery.
    • What is less then 100g - Stickers, 2 Ornaments, Keychains, small order of shapes
  • Canadian Parcel: For items over 100g, we ship using Canada Post Express Post. This method is tracked and insured for your peace of mind.
    • What is over 100g - DIY kits, some 3D Printed items. 
  • US Orders: We use Canada Post to ship your order through Tracked Packet Air. Delivery times can vary from 8-21 business days.

3. Can I cancel or refund my order?

All items are made to order, so we do not allow cancellations or refunds after 24 business hours of placing your order. However, if you have any questions or concerns about your item, please contact us and we'll be happy to assist you.

4. What should I do if my item arrives damaged or I receive the wrong item?

Please inspect your product upon receiving it. If you notice any damage or if you receive the wrong item, please contact us immediately (within 48 hours) so we can resolve the issue for you.

5. Do you offer personalized stickers and ornaments?

Yes, we specialize in selling personalized stickers and ornaments. Our top-selling products, such as the Iced Coffee Sticker and the Personalized Family Ornament, allow you to express your individuality and add a unique touch to your belongings or holiday decorations.

6. Are your products durable and visually appealing?

Absolutely! We take pride in using high-quality materials and paying attention to detail. Our products are designed to be durable and visually appealing, making them the perfect accessory or gift for any occasion.

8. How can I contact you?

If you have any further questions or need assistance, you can reach us through the following channels:

  • Trade name: C3DARDesign
  • Phone number: (226) 400-6155
  • Email: info@c3dardesign.ca
  • Physical address: 125 Sherwood Dr, Unit 35, Brantford ON N3T 6J9, Canada

We are here to help and provide you with the best customer service experience possible!